Deniliquin Pastoral Times office manager Kayla McAuliffe and Nigel McMahon from Deniliquin Veterinary Clinic.
Photo by
Rebecca Flisher
This year there were some amazing entries in this category, leading to joint winners.
Hold tight - we’re checking permissions before loading more content
There were two that were outstanding, although they were very different in size and the services they provide.
The judges could not split them, so they decided to present one award for small business and another for large business.
Excellence in Customer Service (Small business): Deniliquin Veterinary Clinic
Known for its warmth, expertise, and dedication, Deniliquin Veterinary Clinic delivers exceptional care to pets and their people.
With a focus on compassionate service, ongoing professional development, low-stress animal handling, and community accessibility, the team goes above and beyond - whether through home visits, tailored pricing, or trusted clinical support.
Their work is defined by empathy, professionalism, and the deep relationships they build every day.
Excellence in Customer Service (Large Business): Murray Irrigation Ltd
Murray Irrigation Limited staff Charlea Pitt, Jayne Crompton, Nicole Young and Noel Graham with Deniliquin Pastoral Times journalist Rowan Frazer.
Photo by
Rebecca Flisher
Delivering exceptional customer service across a large organisation is no small feat, but Murray Irrigation continues to set the benchmark through its streamlined Pathways model.
By effectively triaging everything from simple water orders to more complex enquiries, the organisation ensures both speed and consistency.
In 2024/25, an impressive 86 per cent of enquiries were resolved within one business day, with clear protocols in place to guide the remainder.
Service innovations, like the 30-minute water order notice, offer users greater flexibility.
Enhanced delivery operations achieved a 98.25 per cent delivery rate during the busiest season in a decade.
Backed by live data and a responsive Help Centre, MIL continues to combine speed, clarity, and customer focus to deliver exceptional service.
12°C