The customer service centre will close on June 28 and the works depot in mid-August. The works depot site will be sold.
The authority says the closure will improve efficiency.
G-MW water delivery services general manager Warren Blyth said Pyramid Hill’s customer services would be transitioned to the Kerang customer service centre.
The Pyramid Hill office has been an appointment-only centre since 2022.
“This transition will not impact our commitment to delivering exceptional customer service across the West Area footprint,” Mr Blyth said.
“Customers will continue to receive high-level face-to-face service from our team based at our Kerang customer service centre.”
G-MW has continued to see a significant decrease in foot traffic in its regional customer service centres in recent years.
“Even with the easing of coronavirus (COVID-19) restrictions, the number of people attending our offices is less than pre-2020,” Mr Blyth said.
“With improvements in technology, staff have been able to head straight to the field to meet a customer without needing to visit or meet at a G-MW office.”
The Kerang customer service centre is at 78 Kerang-Koondrook Rd, Kerang and is open from 8.30am to 4.30pm Tuesdays, Wednesdays and Thursdays.
While people are welcome to drop-in, booking an appointment is encouraged by:
- Using GMW’s online booking system at https://www.g-mwater.com.au/about/contact/book-appointment.html
- Calling the G-MW Customer Experience Team on 1800 013 357.
- Emailing reception@gmwater.com.au to pre-book an appointment.
For more information, visit the G-MW website or contact the G-MW Customer Experience Team on 1300 013 357.