These are highlighted in council’s 2026 Community Satisfaction Survey results, which were released this week.
The best performing areas outlined in the document are the appearance of public areas, waste management and parking facilities.
The figures provide the community with a detailed overview of how council is performing across a wide range of services and priority areas.
Each year, the survey offers valuable insights into council performance, service delivery, community engagement, and areas for improvement across Benalla Rural City.
The 2026 survey results show an overall improvement on the previous year, with council’s performance strengthening across several key service areas.
Notable gains were recorded in core services such as waste management, the appearance of public areas, and recreational facilities, reinforcing that council is delivering well in areas that matter most to the community.
While these positive results indicate growing satisfaction with service delivery, the survey also highlights ongoing opportunities to build on this momentum.
This feedback plays an important role in shaping council’s planning and decision-making.
It helps guide investment, supports continuous improvement and ensures council remains responsive to the needs of residents, businesses, community groups and visitors.
Council said it thanked everyone who took part in the survey.
The full 2026 Community Satisfaction Survey results are available on council’s website.
For more information, call 5760 2600.
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